Warranties are granted on a case by case bases. Please contact CustomerService@metal-creditcard.com to ensure your order qualifies accordingly.
Market Compromises & Premature Upgrades/Card Changes Defined
“Market Compromises” or “Third Party compromises” are covered by MCC as warranty.
“Premature upgrades” are defined as the following:
– Random card renewal
– EMV chip upgrade (client must purchase the Beta EMV Chip Swap™ option if they choose to add it to their warranty replacement card)
Market Compromise/ Premature Upgrade Warranty Period Time Table:
First 6 months – Free Replacement covered under warranty; minus shipping charges. (1) one occurrence per order.
Occurrences between 6 months to 1 year – 40% discount (client must repurchase, plus shipping charges* if applicable)
After 1 year – 25% discount (client must repurchase, plus shipping charges* if applicable)
Custom Metal Card Defect (manufacture defect):
Metal-CreditCard.com will warranty the upgraded metal card for the life* of your original, bank-issued plastic card, up to its expiration date, in the case of any manufacturing defects**.
“Life” means: the period until your original, bank-issued card expires.
(EXAMPLE: You order an upgraded metal version of your standard debit card, ending in 3455. It expires 10/17. Your upgraded, metal card from Metal-CreditCard.com will have the same card number (3455) & expiration date (10/17) as your original plastic card. Therefore, the end of your warranty period is 10/17.)
Manufacture Defect Defined:
“Manufacturing defect” means: Magnetic strip is separating from the metal card and is not being read by charge card machines. (Be advised not all card readers are the same; please ensure the consistency of the problem before contacting us).
Note: Inspection of the defective metal card is required prior to the issue of a replacement card. Any replacement under warranty is subject to approval and authorization from Metal-CreditCard.com. Purchaser is responsible for shipping charges to us.
Lost, Damaged or Stolen Cards
Lost, damaged, or stolen cards do not fall under warranty and will not be replaced (including accidental demagnetization of the metal card).