Returns Policy

Returns Policy


100% MONEY BACK GUARANTEE: You have 30 days from your purchase date to request a return for 100% money back.(After 30 days, you may be eligible for a partial refund (SEE BELOW)There are absolutely NO REFUNDS AFTER 60 DAYS. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. PLEASE PRINT YOUR RECEIPT, NO EXCEPTIONS. Please provide your order number with your email request for return.

 

Please DO NOT Ship your purchase back to the manufacturer WITHOUT PRIOR CONFIRMATION from Metal-CreditCard.com. (Request a refund via email at customerservice@metal-creditcard.com or call 1-866-523-2747 ext 1) 

WE ASSUME NO RESPONSIBILITY FOR RETURNS RECEIVED WITHOUT CONFIRMATION.

 

There are certain situations where only partial refunds are granted:

  • Any item not in its original shipping condition; is damaged or missing parts for reasons not due to manufacturing error.
  • Cancellation on non-completed orders within 30 days.

 

Refunds

Once your return parcel is received, we will send you an email notification. Once your card return has been inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your original payment method, within seven to ten business days from the date of approval.

Shipping Fees are NON-REFUNDABLE.

 

Premium Custom Engraved Cards

Due to the nature of the approval process of the Premium Custom Engraved Cards, each card design is approved by the client and sent to the lab. A client’s expressed approval constitutes acceptance of the custom order and is non-refundable.

Therefore, there are ABSOLUTELY NO REFUNDS on client-approved artwork.

 

Cancellations (standard & premium card orders)

All cancellations on non-completed orders after 30 days will be subject to a 65% cancellation fee.

There are absolutely no refunds after 60 days.

Payments completed via PayPal will be refunded via PayPal within seven to ten business days of the recorded cancellation date. 

All other payments will be refunded by our parent company. A company check will be mailed to the address on file within seven to ten business days on the recorded cancellation date.    

 

Exchanges

We only exchange cards if they are defective.  If you need to exchange your card, send us an email at customerservice@Metal-CreditCard.com.

 

Shipping

To return your product, mail your return to:

Mailing Address: (Via the United States Postal Service, USPS)

MCC Production Lab
11214 E MLK Jr Blvd
Unit 337
Seffner, FL 33584

 

NOTE: Do not send back your return without confirmation from Metal-CreditCard.com!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, return shipping times may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

Late or missing refunds

If you have not received a refund yet, first check your bank account; there is often some processing time before a refund is posted.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at customerservice@Metal-CreditCard.com 

 
If you have any questions regarding this process please do not hesitate to email us. – MC Staff