Contact Us

Online Customer Service

Monday – Friday 24/7 (off weekends & holidays)

Email: Customerservice@Metal-CreditCard.com

Customer Service Call Center

Monday – Friday 1000 – 1700 (5:00pm EST)
1-866-523-2747 ext 0

Sales Department

Monday – Friday
1000 – 1700 (5:00pm EST)
1-866-523-2747 ext 1
Email: Info@Metal-CreditCard.com

Tech Support
24/7/365: Text Us Now (Average reply within one hour)

Custom Card Design Department (by email only)

Monday – Friday
1000 – 1800 (6:00pm EST)
Email: Designers@Metal-CreditCard.com

Need Help With a Return?

Contact: Customerservice@Metal-CreditCard.com

Mailing Address: (Via USPS, FedEx, UPS or DHL)

MCC Lab
Unit 337
11214 E Mlk Blvd
SEFFNER, FL 33584-8359

Headquarters : MCC Accounting (not a mailing address)
2245 W Whittier Blvd
La Habra, CA 90631

Metal-CreditCard

5.0

Based on 35 Reviews

Taylor F.

2021-06-07 14:07:34

I ordered the king of spades metal credit card.. this thing is awesome.. everyone wants it.. company has great customer service and fast shipping.. read more

Hundreds F.

2021-05-27 14:04:50

Trust this company. Super fast turnaround sent in on a Friday (they don't work weekends keep in mind) and I received it Thursday. Card looks super clean... read more

Kyle P.

2021-05-25 11:22:40

This is by far the coolest gift. My wife got it for me because I'm "hard to shop for." It's always a conversation started when people see it. I would highly... read more

Terry T.

2021-05-20 14:16:13

Love the quality of my custom credit card. I've had it for a couple of years already and have gotten multiple compliments from my friends and servers /... read more

Zeno C.

2021-05-13 20:04:47

Just got my new card today and it's awesome! I got the velvet black which is super smooth and heavy. I had a few questions before I purchased but they were... read more

Derek G.

2021-04-30 14:39:34

Ordered originally the plain black card $99 +65 for the chip but then after I mailed it emailed them to add my signature (custom template). I was leaving on... read more

Arthur D.

2021-04-20 12:38:59

You're getting what you pay; and let me tell you, you're going to be paying a pretty penny. The price is a bit on the high-side, but once you have the... read more

Felix R.

2021-04-14 10:45:19

I'm really happy with my metal credit card. the process was fast and the design team very much attentive and helpful. I will be ordering another conversion... read more

Ervin Y.

2021-03-13 15:47:04

UPDATE: I have to update my 4 star to 5 star! Their customer service is above and beyond. Their communications with their customers is great to make sure... read more

Ervin Y.

2021-03-02 13:12:20

Just got my card today! Customer service is top notch! I requested to have the test card with my dog picture on it to buy it from them but Vince just send... read more

Vanessa V.

2021-02-25 19:58:54

This company went above and beyond to make sure my card got to me safely. Because of Covid-19, I had a long going issue with Usps not getting me my package.... read more

Tyson C.

2021-02-15 14:11:52

Absolutely amazing service, from start to finish incredibly professional and helpful. The design team did their job well and were patient with me during the... read more

Paul M.

2021-01-28 02:45:16

I've now ordered 2 CC from these guys. Service and communication was great. Any questions I had they answered right away. The quality of cards and artwork... read more

Ned D.

2021-01-26 11:53:26

The communication between this company and its customers is amazing. Very detailed and quick responses. I Felt supported through the whole process.... read more

M P.

2021-01-11 12:33:46

I found Metal-creditCard on a google search. Skeptical about it first and then I kept doing some more research and finding more and more users that have... read more

Josh M.

2020-12-18 19:07:19

Just received my third metal credit card from this company. I use them until the cards expire and then order a new one with my new card number when it comes... read more

Kevin L.

2020-12-14 19:44:26

Love my metal credit card. This is my 3rd card from them and I love it. Highly recommend. Gotten a lot of compliments and question about how luxurious the... read more

Erin H.

2020-06-19 17:23:10

I was debating doing this service with my debit card for months. I've always wanted a black metal card, but never went with one because screw the annual fee... read more

Carl R.

2020-05-07 13:44:23

I just received my metal credit card and cant express enough how amazing this card is. Absolutely top shelf. The customer service at this company is the... read more

Max K.

2018-07-29 23:15:00

I didn't get a credit card like many of you did; I got a custom black metal Starbucks card and it is incredible! This is my second coffee card and this... read more

Next Reviews

Metal-CreditCard.com

5.0

Based on 25 reviews

James Gates

00:50 22 Jul 21

Amazing customer service and an excellent quality product. Always get compliments and requests for one from people. ... Enjoyed this card for years and even went back for another one!read more

Bryan Ralph

03:49 15 Jun 21

Phenomenal company. The entire process was extremely smooth, from placing the order to receiving the card back was less... than a week. Communication was great and the finished product was better than expected. I just activated the card so haven't had a chance to verify that the chip swap was successful, but will update. Highly highly recommend them, well worth the money and will be using them for all future card swaps!read more

Chris Brown

19:12 12 Jun 21

Received my custom card yesterday. It is beautiful! Shipping was easy and the process was much faster than I expected.... Tested it out today and everything works just as it should. I will definitely be a return customer.read more

Arthur Daniyelyan

21:51 09 Jun 21

I’ve currently purchased 4 different metal cards from MCC.com. I am thoroughly satisfied and I can say that although it... was expensive to convert all 4, it was worth it, in my honest opinion! If you’re on the fence about it, I would suggest converting the card you use the most! Their warranty is also off the chain. My Chase debit did not work the first and second time it was converted due to the fragile nature of the chips being transferred, MCC generously replaced the cards through their warranty. And now my bank card is absolutely stunning! The Matt White Royal looks dank!!read more

Tyson Crosby

20:11 22 May 21

Fantastic service. This is my second card with them and they are amazing and took extra steps to make sure I was happy... and got exactly what I wanted. Highly recommend them if you want a custom durable credit card!read more

Terry Tran

21:16 20 May 21

Love the quality of my custom credit card. I’ve had it for a couple of years already and have gotten multiple... compliments from my friends and servers / bartenders. Definitely gets their attention! Customer service is superb, my magnetic strip stop working and I sent it in and had it back within a week. They love and support the military which is a plus! Highly recommend paying extra for their warranty program!read more

Roberto Rodriguez

02:20 09 May 21

The customer service and expediency this company offers is incredible. The entire transaction took less than 7 business... days. The entire staff was very professional and took the time to notify when they received my original card, when the new card was processed, and when both of those were shipped to my address in a priority-rate envelope. Both packages arrived quickly and safe. Highly recommended.read more

wesley pemberton

17:06 29 Apr 21

I was a little hesitant at first mailing away my credit card but now that I've got it back it looks amazing and I have... really enjoyed using it. I get compliments almost every time I use my credit card. It's unique and is a great conversation piece.read more

John McKenzie

15:28 10 Jan 21

I became a metal-creditcard.com customer back in 2015/2016, and became a repeat customer in 2020. I have now replace... multiple flimsy plastic issued cards with HEAVY beautiful metal cards. If you are like me, I was a little concerned to release my card to a company found on the internet, however, DON'T BE. I am so happy I did, you will not have to worry about releasing your card (this is done perfectly and with great communication) and when you get your metal card back, you will be thrilled with it. This is the company to go with.read more

Bryant Gomez

02:44 10 Jan 21

OMG wow I am so in love with this card. I was really debating doing this due to all the fraudulent companies out there... specially it involving my debit card. But after looking at the process video and looking at everyone's reviews I decided to do it. And let me tell you I was not disappointed the card is amazing and feels amazing. The process was fast and they are so professional its all amazing. I will be getting another metal card from them no doubt about that.read more

Sam Vincent

22:49 12 Dec 20

Full disclosure: I'm being compensated for this review. That said, I don't need compensation to tell you how pleased I... am with this product. For a reasonable price, MCC Services gave me my very own Black (like) card, without all the annual fees and other nonsense. Plus they provided efficient yet thorough customer service along the way. Highly recommend!read more

Alexis H

00:05 08 Oct 20

I am a start up company and honestly it’s important to brand my image accordingly. I did not want myself and my... employees to take out clients with the generic and basic looking plastic cards that the bank issues. After searching online, I found this company and they walked me through the entire process, as I had numerous questions on how this entire process worked. Decided on several black matte cards and they turned out amazing. Their design team did such a great job; my expectations were definitely exceeded with their work and I can’t forget to mention the great customer service. I truly felt that I was treated VIP and put first. After placing my order, I was sent a paid label to ship that day. I approved designs the following day and it went into production. My order was placed on a Monday and I received my final metal cards that Friday. Wow!read more

JASON WITT

00:53 02 Oct 20

An absolutely great company with phenomenal customer service. Every time I use my custom metal card I get compliments... and asked where I got it. I highly recommend this company and know that you’ll be 100% satisfied with your custom metal card.read more

Jonathan Assas

20:18 21 Sep 20

Amazing Service and product. Never fails to turn heads when I drop my cards at a bar or restaurant. Want to get that... cut bar tender’s attention? Slap this bad boy down at the counter; INSTANT conversation starter. You can’t leave a venue without getting compliments. Very hefty and high quality, unlike the more flimsy “metal” cards my regular CC company offers. I’ve converted all of my cards to metal and will continue to do so in the future!read more

Carlos Jhasam Campos

19:06 17 Sep 20

The best purchase I’ve made! The quality of the cards are impeccable and the standards of service from them is top... quality, secure and beyond profesional. I should mention the custom work and the details and patience they have to make it right the first time. They are in direct contact with you and throughout the process, to insure you receive what you expect, and what you ask for. CEO Vincent Torres, is hands on throughout the process as well by giving you feedback to your specific card and any questions you may have. Something unique that not all companies have, is that Mr.Torres is involved in the making of your order whether it’s something simple, or complex. If there was a issue or a concern relating with your custom design (in my case) he swiftly contacted me and let me know and gave me options and ideas to modify and even make it BETTER then what I expected. I’ve had my cards for 5 years, and I have came back to him when needed. Cards are solid, durable, and produce more then what I expected in quality. Overall, you won’t and I repeat you will not regret this purchase EVER. I feel like it’s a self investment. And Metal Credit Card.com team solidifies that choice and piece of mind through their work.read more

Nick Music

01:50 16 Sep 20

The card looked good in the very beginning, but the finish wore down after a couple of months. Chip only lasted a few... months. Update - Upgraded because MCC reached out to help. Very good customer service. Thank you!read more

Albert Rodriguez

14:12 15 Sep 20

Metal credit card got me an awesome looking black metal card for my daily used visa it has lasted well over a year now... without any issues. The metal card is really good quality and I always get compliments about it. I completely recommend MCC!!!read more

Next Reviews

Official Blog

Custom Metal Debit Card Alternatives July 28, 2021
Swipeskins April 30, 2021
Coming Soon – Laser Ready™ Designs by MCC April 5, 2021
New Metal Credit Card Color Release: Velvet Black November 25, 2020
Metal Credit Card Manufacture Leaving California November 1, 2020

Company Holidays 2021

Metal-CreditCard.com will be closed the following dates:

2021 Holidays

Friday January 1, 2021 New Year’s Day
Monday January 18, 2021 Martin Luther King, Jr. Day
Wednesday January 20, 2021 Inauguration Day
Monday February 15, 2021 Washington’s Birthday
Monday May 31, 2021 Memorial Day
Thursday June 24 thru 28, 2021 – Scheduled Laboratory Maintenance
Monday July 5, 2021 Independence Day
Monday September 6, 2021 Labor Day
Monday October 11, 2021 Columbus Day
Thursday November 11, 2021 Veterans Day
Thursday November 25, 2021 Thanksgiving Day
Saturday December 25, 2021 Christmas Day

We apologize in advance if these dates delay production of your order in any way.

MCC Executive Staff

Warranty Policy

Basic Warranty Included with all orders:

**First Six (6) Months: Free replacement covered under warranty. (1) one occurrence per order.

**Extended Protection Plan: Extend the free replacement period from six (6) month to a full year (12 months) or two (2) years; 24 months.

Review all the details in the link below:

**Click here Warranty Policy for more details

Return Policy

Our return policy is 30 days.

**Click here Return Policy for more details