Warranties

Warranty Policy

Effective Date: February 19, 2026

Metal-CreditCard.com (“MCC”) stands behind the quality of its products. This Warranty Policy explains what is covered, what is not covered, and how replacements are handled.
By purchasing from MCC, you agree to the terms outlined below.

Important Overview

  • MCC does not repair products. All warranty resolutions are handled through replacement only.
  • Free replacement eligibility is limited to the first six (6) months from delivery.
  • After six (6) months, replacement fees or discounts apply as outlined in the Replacement Timeline below.
  • Replacement eligibility does not extend or reset the original warranty period.
  • All warranty claims are subject to verification and approval at MCC’s sole discretion.

Replacement Timeline

This timeline applies to all approved warranty claims, including verified manufacturing defects, unless otherwise covered by an Extended Protection Plan.

0 to 6 Months from Date of purchase
One (1) replacement will be provided at no charge for the card itself.
Customer is responsible for applicable shipping fees.

6 to 12 Months from Date of purchase
Eligible for replacement at a 30% discount off the current replacement price.
Customer is responsible for shipping.

After 12 Months from Date of purchase
Replacement is available at the standard replacement price in effect at the time of request.

Important:
Replacement purchases are considered new transactions and do not reset, renew, or extend the original warranty period.
Extended Protection Plan coverage, if purchased, may provide additional replacement benefits beyond these timelines.

Manufacturing Defects

MCC warrants its products against verified manufacturing defects. All claims are subject to verification, troubleshooting, and approval.

Manufacturing Defect Definition

A manufacturing defect refers to a production or workmanship failure, including:

  • Magnetic stripe separation or failure under normal use
  • Chip adhesion or seating failure (if applicable)
  • Structural bond failure caused by production defects

Troubleshooting Requirement

Before submitting a defect claim, customers must verify the issue by attempting use at multiple merchants and confirming normal operation of the original plastic card.

Inspection Requirement

MCC may require return of the metal card for inspection before approving replacement.
Customer is responsible for shipping the card to MCC.

Warranty Void Conditions

Warranty coverage may be denied at MCC’s sole discretion if:

  • The card has been tampered with, altered, or modified
  • The magnetic stripe or chip has been removed, reprogrammed, or damaged
  • The issue cannot be reproduced during inspection
  • A different card is submitted than the original order card
  • Fraudulent, abusive, or deceptive claim activity is suspected

What This Warranty Does Not Cover

  • Normal wear and tear including scratches, fading, patina, or cosmetic wear
  • Accidental damage including bending, crushing, heat, water, or chemical exposure
  • Lost or stolen cards (unless covered under Extended Protection Plan)
  • ATM retained cards without required documentation or Extended Protection Plan
  • Damage caused by misuse, abuse, or improper handling
  • Merchant refusal or terminal compatibility limitations
  • Bank actions including account closure, replacement, or restriction

ATM Retained Card Policy

If your card is retained by an ATM, MCC may require proof such as:

  • ATM receipt indicating retained card
  • Bank documentation confirming ATM capture

Without proof and without Extended Protection Plan coverage, the incident will be treated as a lost card and replacement fees will apply.

Extended Protection Plan (EPP)

The Extended Protection Plan extends free replacement eligibility and provides additional replacement coverage for lost, stolen, and ATM retained cards.

  • 1 Year Plan: One replacement event
  • 2 Year Plan: Two replacement events
  • 4 Year Plan: Two replacement events

EPP does not cover intentional damage, abuse, or fraud.
All claims remain subject to verification and approval.

How to Submit a Warranty Claim

  1. Email [email protected]
  2. Include your order number and last four digits of your card
  3. Provide clear description of issue
  4. Attach photos if possible
  5. Include ATM proof if applicable

MCC will respond with next steps and replacement options.

Limitation of Liability

To the fullest extent permitted by law, MCC shall not be liable for any indirect, incidental, special, or consequential damages including financial losses, transaction failures, or damages resulting from use or inability to use the product.

MCC’s maximum liability shall not exceed the original purchase price of the product.

Policy Updates

MCC reserves the right to modify this Warranty Policy at any time.
The version posted at time of purchase applies.