International Processing

International Processing

Please Read The Following Information

Updated: 12/06/2025

Important Notice: MCC does not provide free shipping envelopes for international orders. International customers are responsible for safely shipping their own cards to our production lab. We strongly recommend that you lock, freeze, or otherwise secure your card or use an unactivated replacement card whenever possible before shipping.

Step 1: Submit Your Order

After placing your order online, you will receive a confirmation email outlining:

  • Available payment options for international clients

  • Current turnaround times

  • A link to our EMV Chip Swap™ Procedure (now available worldwide)

All payments are processed securely using the methods listed in your order confirmation email. We do not request online banking login information.

Note: RFID/contactless (tap-to-pay) cards can have a small failure rate when adapted to metal bodies. Please review the EMV Chip Swap™ information for more details before proceeding.

Step 2: Ship Your Plastic Card

To begin production, international customers must ship their original plastic card to our lab:

  • Detailed shipping instructions will be provided in the Order Payment Confirmation email.

  • If you have commissioned custom artwork, please do not ship your card until your artwork template has been approved, to minimize downtime on your account.

For security, we strongly recommend:

  • Locking, freezing, or otherwise securing your card prior to shipment

  • Coordinating with your card issuer as necessary regarding replacement or temporary holds

  • Using a tracked and insured shipping method

Recommended Carriers

For international shipments, we recommend using reliable carriers such as:

  • FedEx

  • UPS

  • DHL

Metal-CreditCard.com does not reimburse shipping costs. Customers are responsible for all shipping fees associated with sending their card to us.

Customs Declarations

Customs rules vary from country to country. When completing your shipping documents:

  • Accurately describe the item as a plastic payment card for personalization or similar non-misleading description, in line with your local regulations.

  • Declare a reasonable value that reflects the replacement cost of the plastic card media where required.

  • Ensure that the card is locked, frozen, or unactivated before shipment.

We cannot provide legal or tax advice and do not instruct customers to misdeclare the nature or value of their shipment. If you are unsure how to complete customs documentation, please consult your carrier or local customs authority.

Return Shipping

International return shipping is handled via:

  • USPS International Priority Express, or

  • Comparable express services from UPS or DHL (estimated 3–5 business days, depending on destination)

A flat return-shipping fee (currently $75) is applied at checkout to help cover these express services. This fee does not include any import duties, taxes, or brokerage fees charged by your local customs authority.

Duties and Taxes

Import duties, taxes, and brokerage charges:

  • Are not included in the cost of your metal card or the standard shipping fee

  • Are the responsibility of the buyer / recipient

  • May vary significantly depending on your country and local regulations

Before placing an order, please check with your country’s customs office to understand any additional costs that may apply when receiving a custom metal credit card or related shipment from the United States.

Contact Information

If you have any questions about international processing, shipping, or timing, please email us:

MCC Production Lab
Unit 402
3690 W Gandy Blvd
Tampa, FL 33611
United States


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